"About Us Society of Genealogists Enterprises Ltd is a trading company owned by Society of Genealogists. Society of Genealogists Enterprises Ltd is a Limited Company (Registered No 3899591) VAT number 749 5602 03. The Society of Genealogists is a registered charity (No 233701) and exists to promote, encourage and foster the study of Family & Local History.

 

The Society of Genealogists Enterprises Ltd, is the supplier of all Society Publications. You can contact us at <sales@sog.org.uk> Making A Purchase You can use "search" to find specific items. To make a purchase, just click on the items you wish to buy and put them in the shopping cart. After selecting the goods, click on "Order" and complete the details.

 

We accept VISA / Mastercard credit cards and Delta / Switch debit cards. If for any reason the OnlineShop fails to process your order please look at <http://www.sog.org.uk/orderline/orderline.shtml>The

help page If you are shopping from outside the UK, your credit card company will convert the pound sterling transaction to your own currency.

 

Members of the Society of Genealogists get a 10% discount on all the Society's publications. Next to such items, there will be "Member"

and "Non Member" buttons. Simply click on the appropriate one according to your membership status. All members' orders are checked against the membership database before despatch.

 

Shipping And Handling Please define postage preference at the Checkout. Prices are weight defined for each postage class to ensure fair rates for customers. We can also deliver to a different address from your billing one - just indicate the details with your order. We try to process orders within 2 working days. Note: surface mail items can take 2 months to arrive.

Delivery Schedule We despatch items by 1st class post within the UK and printed paper airmail overseas unless stated otherwise.

Tax Charges For orders made from the UK, or the European Economic Area, 20% VAT is added to all items (including shipping and handling) except books, magazines and Royal Mail postage. Non-EU orders are VAT-free and you should click the exempt button to reduce VAT to zero in these cases.

Credit Card Security We know of no documented cases of credit card fraud using our shopping system over the Internet. All credit card numbers are encrypted in the software when the order is placed using

128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site. Entering your credit card information on our secure website is much safer than emailing the details separately to us.

Guarantee All goods are despatched to you in new condition and securely packaged. If any item is received damaged or faulty, please return it to us for immediate replacement.

 

If for any reason you would like to return the book you have purchased, we will refund the full cost of the book or exchange it for another title, provided we are notified of your intentions within

21 days. The delivery charges will not be refunded. If you would like to exchange the book please note that we will charge you the delivery cost. Unfortunately we cannot exchange software that has been opened, unless it proves to be faulty. Customers statutory rights are not affected by the returns policy. Any returns should be clearly addressed to:

 

Returns: Society of Genealogists Enterprises, 14 Charterhouse Buildings, London EC1M 7BA

 

Reaching Us If you need to reach us, please email us on <sales@sog.org.uk>. Alternatively, you can call on +44 (0) 20 7251

8799 , fax on +44 (0)20 7250 1800 or write to us at Society of Genealogists Enterprises Ltd, 14 Charterhouse Buildings, Goswell Road, London EC1M 7BA, UK. The phone lines are manned from 10 00 until 18 00 (UK time) Tuesday through Saturday.

Privacy Policy We are committed to protecting your privacy. We will only use the info we collect in line with the Data Protection Act 1998. We collect info to process your order and give you the best service.

 

The info we collect includes your name, address, tel number, email address, credit / debit card details. We will not email you or collect sensitive info about you without your explicit consent. You can refuse any marketing email from us / another trader.

 

Your personal info will be up to date and held accurately and securely in line with our internal security policy and UK law. You can check it by emailing us. We will delete / correct inaccuracies promptly.

 

If we intend to transfer your info outside the EEA (European Economic

Area) we will always obtain your consent first. We use "cookies" to track the items you have chosen. The info collected this way can be used to identify you unless you modify your browser settings. If you have any questions / comments about privacy, please email us.

Returns Policy Insert your returns policy here. To understand your obligations as a merchant in the UK consult "The Consumer Protection (Distance Selling) Regulations 2000" which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm"